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An exploratory study of desired hotel attributes for American tourists vacationing in China and Ireland

College of Business and Technology, 3900 University Blvd., Tyler, TX 75799, USA Tel: (903) 565–5822; kshanahan{at}mail.uttyl.edu

Michael R. Hyman

New Mexico State University

The attributes of domestic and international hotels important to American tourists are identified and compared. American tourists typically expect clean rooms at a good price; however, they would offset these expectations for increased security when traveling overseas. In addition, they hold hotels in developing countries to a lower standard than hotels in developed countries. Thus, American tourists may be more satisfied with an international hotel than with a domestic hotel offering equivalent service.

Key Words: country-of-origin • hotel • international • satisfaction • security

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